Responsibilities

• Booking & Coordination: Arrange flights, hotels, car rentals, and activities to create seamless travel experiences for clients.
• Customer Service: Provide exceptional support via phone, email, and chat—resolving inquiries, addressing issues, and ensuring overall customer satisfaction.
• Data Entry & Record Management: Accurately maintain booking details, payments, and customer interactions in our CRM system.
• Travel Advisory: Offer expert guidance on destinations, travel arrangements, and insurance options tailored to each client’s needs.
• Problem Solving: Address unforeseen travel challenges (e.g., flight cancellations, itinerary adjustments) promptly and propose timely solutions.

Requirements

• Experience: Previous background in customer service or the travel industry.
• Skills: Strong communication (both verbal and written), excellent customer service aptitude, and proficiency with travel booking platforms and CRM systems.
• Organization: Capable of handling multiple tasks and prioritizing effectively in a remote environment.
• Problem-Solving: Adept at identifying and resolving client concerns swiftly and professionally.
• Flexibility: Willingness to work varied hours, including evenings and weekends, to accommodate different time zones and client needs.
• Education: High school diploma or equivalent (additional travel/tourism certification is a plus).

Benefits

• Remote Work: Enjoy the freedom of working from home in a supportive team setting.
• Competitive Compensation: Salary commensurate with experience, plus potential performance-based incentives.
• Professional Development: Access ongoing training and career growth opportunities in the travel industry.
• Travel Perks: Take advantage of discounts on personal bookings and familiarization trips to broaden your destination knowledge.
• 1099 Business Opportunity